Refund policy

Returns & Refunds

Every NOCTAZ product is made to order specifically for you. Because of this, we generally cannot accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery.

Include:

Your order number
A description of the issue
Clear photos showing the product and the problem

We will review the issue and, when approved, arrange an appropriate replacement or refund at no additional cost.

Size & Color Selection

Please review the product size information carefully before ordering. We cannot guarantee exchanges or refunds when the incorrect size or color was selected at checkout.

Cancellations & Order Changes

Because orders may enter production shortly after being placed, cancellations or changes are not guaranteed. Contact us as quickly as possible if you need to request a change.

Once an order has entered production, it may no longer be possible to cancel or modify it.

Lost Packages

If tracking indicates that your package may have been lost in transit, contact us so we can investigate the shipment and determine the appropriate next step.