Shipping policy

Shipping Policy

Every NOCTAZ product is made to order. Please allow time for your order to be produced before it ships.

Order Processing

Orders are sent to production after they are successfully placed. Production times can vary depending on the product, print provider, order volume, and destination.

Once your order ships, tracking information will be provided when available.

Shipping Rates

Shipping charges are calculated at checkout based on your order, shipping destination, and available delivery method.

Delivery Times

Estimated delivery dates shown during checkout are estimates and are not guaranteed. Delivery times may be affected by production times, carrier delays, holidays, weather, customs, or other circumstances outside our control.

Tracking

When tracking is available, you will receive tracking information after your order ships. Please allow time for the carrier's tracking system to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us immediately. Once an order has entered production or shipped, we may not be able to change the delivery address.

Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact us with your order number and details about the issue. For damaged items, please include clear photographs when possible.

We will review the situation and determine the appropriate next step.

International Orders

International shipments may be subject to customs processing, import taxes, duties, or other fees imposed by the destination country. When applicable, these charges are generally the responsibility of the recipient.